Terms and Conditions
West Kensington Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which West Kensington Man and Van provides man and van and related removal services. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, company or organisation requesting or receiving services from West Kensington Man and Van.
Services means any man and van, removal, transport, loading, unloading, packing assistance, or related services provided by West Kensington Man and Van.
Goods means the items, belongings, furniture, personal effects, or other property handled, transported or stored in connection with the Services.
Agreement means the contract formed between the Customer and West Kensington Man and Van, comprising these Terms and Conditions and any written or verbal booking confirmation.
2. Scope of Services
West Kensington Man and Van provides man and van and removal-related services within its service area and, by prior arrangement, to destinations elsewhere in the United Kingdom. The exact scope of the Services, including the number of staff, vehicle size, expected duration, collection and delivery addresses, and any additional tasks, will be agreed at the time of booking.
Services are generally limited to the transport of household goods, personal effects, office items and similar property. The Customer must inform West Kensington Man and Van in advance if any unusual, fragile, high value or heavy items are to be transported so that suitability and pricing can be confirmed.
3. Booking Process
3.1 Booking requests may be made by telephone or other communication channels as made available by West Kensington Man and Van from time to time.
3.2 At the time of booking, the Customer will be asked to provide accurate and complete information, including but not limited to:
a) Full collection and delivery addresses
b) Access details at both addresses, including floor levels, lifts, parking restrictions and any known access issues
c) A description and approximate quantity of Goods
d) Any particularly heavy, fragile, bulky or valuable items
e) Preferred date and time and any time constraints.
3.3 West Kensington Man and Van will provide a quotation based on the information supplied. Quotations may be given as an hourly rate, a fixed price, or a minimum charge with hourly extensions. All quotations are given in good faith but may be revised if material information was omitted, inaccurate or has changed.
3.4 A booking is only confirmed when West Kensington Man and Van accepts the request and, where required, the Customer pays any specified deposit or prepayment. West Kensington Man and Van reserves the right to refuse any booking at its discretion.
4. Pricing and Quotations
4.1 Prices are typically based on factors including time, distance, the size of the vehicle, the number of staff required, and the nature and volume of Goods.
4.2 Unless explicitly stated otherwise, quotations do not include:
a) Packing materials
b) Assembly or disassembly of furniture or equipment
c) Disconnection or reconnection of appliances
d) Storage fees
e) Congestion, toll, parking or permit charges
f) Disposal or waste removal charges.
4.3 West Kensington Man and Van reserves the right to charge additional fees for:
a) Delays caused by the Customer or third parties beyond the control of West Kensington Man and Van
b) Additional items or services not originally quoted for
c) Waiting time arising from access issues, unprepared Goods or late availability of keys
d) Extra labour required due to unexpected difficulty, such as long carrying distances, restricted stairways or unsuitable parking.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due upon completion of the Services on the same day.
5.2 West Kensington Man and Van accepts payment methods as communicated at the time of booking. The Customer is responsible for ensuring that payment can be made promptly when due.
5.3 For certain bookings, including longer-distance moves or larger jobs, a deposit or full prepayment may be required. Deposits are generally non-refundable unless West Kensington Man and Van cancels the booking.
5.4 If the Customer fails to pay in full on completion of the Services, West Kensington Man and Van may charge reasonable administrative and recovery costs and may withhold further services until payment is received.
6. Customer Responsibilities
6.1 The Customer must:
a) Ensure that all information provided at the time of booking is accurate and up to date
b) Arrange suitable parking at both collection and delivery addresses, including permits where required
c) Ensure that access to the property is safe, lawful and reasonably free from obstruction
d) Properly pack and secure Goods, unless packing services have been specifically agreed
e) Be present, or represented by an authorised person, during loading and unloading to direct placement of items and sign any relevant documentation.
6.2 The Customer is responsible for securing or removing any personal documents, cash, jewellery and other small valuables. West Kensington Man and Van does not accept responsibility for such items unless previously and expressly agreed in writing.
7. Cancellations and Amendments
7.1 The Customer may cancel or amend a booking by giving notice to West Kensington Man and Van as early as reasonably possible.
7.2 West Kensington Man and Van may apply the following charges in the event of cancellation by the Customer:
a) More than 72 hours before the scheduled start time: no cancellation fee, although any non-refundable third-party costs may be retained
b) Between 24 and 72 hours before the scheduled start time: up to 50 percent of the quoted price or loss of the deposit, whichever is higher
c) Less than 24 hours before the scheduled start time or on the day of the move: up to 100 percent of the quoted price.
7.3 If the Customer wishes to change the date, time, address, or scope of work, West Kensington Man and Van will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in a revised quotation and additional charges.
7.4 In the event that West Kensington Man and Van must cancel or significantly alter a booking due to unforeseen circumstances, such as vehicle breakdown, extreme weather, staff illness or other events beyond its reasonable control, it will seek to offer an alternative date or time. If no suitable alternative can be arranged, any prepayments will be refunded. West Kensington Man and Van shall not be liable for consequential losses arising from such cancellation.
8. Restrictions on Goods
8.1 The Customer must not request the transport or removal of:
a) Illegal substances or items
b) Explosives, firearms or ammunition
c) Hazardous, toxic, flammable or corrosive materials
d) Live animals or plants without prior agreement
e) Perishable food items intended for consumption
f) Any item whose possession or transport is prohibited by law.
8.2 If such items are discovered, West Kensington Man and Van may refuse to move them and may terminate the Services without refund. The Customer will be responsible for any resulting costs, losses or damage.
9. Waste and Disposal Regulations
9.1 West Kensington Man and Van is a removal and transport service and is not primarily a waste carrier. The collection and disposal of waste, rubbish or unwanted items are only provided where this has been expressly agreed in advance and where lawful to do so.
9.2 The Customer must not request or permit West Kensington Man and Van to dispose of items in ways that contravene environmental or waste management regulations. This includes fly-tipping or leaving items in unauthorised locations.
9.3 Where West Kensington Man and Van agrees to remove items for disposal, additional charges will apply based on volume, type of items and any applicable disposal fees. Hazardous or regulated waste will not be taken unless specifically agreed and compliant with all legal requirements.
9.4 The Customer remains responsible for ensuring that any items designated for disposal are lawful to dispose of and do not contain confidential information or personal data that should be securely destroyed.
10. Liability and Limitations
10.1 West Kensington Man and Van will exercise reasonable skill and care in performing the Services and handling Goods. However, its liability is subject to the limitations set out in this section.
10.2 West Kensington Man and Van is not liable for:
a) Normal wear and tear, minor scratches, scuffs or marks that may occur when moving items through tight spaces
b) Damage to Goods that were inadequately packed by the Customer or a third party
c) Damage to the internal or external property where the Customer has insisted on manoeuvring items that are too large or unsuitable for the access available
d) Loss or damage arising from inherent defects, flaws or instability in Goods
e) Loss of data, digital content or software.
10.3 The Customer must notify West Kensington Man and Van of any visible loss or damage to Goods or property as soon as reasonably possible and, in any event, within 48 hours of completion of the Services. Failure to do so may affect the ability to investigate and, where appropriate, to offer redress.
10.4 To the maximum extent permitted by law, the total liability of West Kensington Man and Van for loss of or damage to Goods or property shall not exceed a reasonable estimate of repair or replacement cost, subject to an overall cap proportionate to the fee paid or payable for the Services in question, unless a higher level of cover has been expressly agreed in writing.
10.5 West Kensington Man and Van shall not be liable for any indirect, special or consequential loss, including loss of profit, loss of use, loss of opportunity or loss of enjoyment, arising out of or in connection with the Services.
10.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
11. Delays and Events Beyond Control
11.1 West Kensington Man and Van will use reasonable efforts to adhere to agreed times but does not guarantee arrival or completion times, which may be affected by traffic, weather, accidents, breakdowns, road closures or other circumstances beyond its reasonable control.
11.2 West Kensington Man and Van shall not be liable for delay or failure to perform the Services where such delay or failure is due to events beyond its reasonable control. In such cases, the obligation to perform shall be suspended for the duration of the event, and reasonable efforts will be made to minimise disruption.
12. Insurance
12.1 West Kensington Man and Van maintains such liability insurance as it considers appropriate for the nature of its business. Specific cover details may be provided on request.
12.2 The Customer is encouraged to maintain their own contents or business insurance and to check whether such policies cover Goods during removal and transit. It is the Customer's responsibility to arrange any additional insurance that may be required for high value or particularly fragile items.
13. Complaints
13.1 If the Customer is dissatisfied with any part of the Services, they should raise the issue as soon as possible, preferably on the day so that it can be addressed promptly.
13.2 West Kensington Man and Van will investigate any complaint in good faith and seek to resolve matters fairly, which may include repeating the service, offering a partial refund or other appropriate remedy, depending on the circumstances.
14. Data Protection and Privacy
14.1 West Kensington Man and Van will collect and use personal information necessary to arrange and perform the Services, such as names, addresses and contact details.
14.2 Personal information will be handled in accordance with applicable data protection laws and used only for legitimate business purposes, including administration, accounting and communication related to the Services.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 West Kensington Man and Van may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Agreement.
16.3 No failure or delay by West Kensington Man and Van in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
16.4 The Agreement is between the Customer and West Kensington Man and Van. No other person shall have any rights to enforce any of its terms.
By proceeding with a booking or allowing the Services to commence, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
