Privacy Policy
West Kensington Man and Van Privacy Policy
This Privacy Policy explains how West Kensington Man and Van collects, uses, stores and protects personal data of its customers and prospective customers in the West Kensington area. It also explains your rights under applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by West Kensington Man and Van to individuals and businesses in the West Kensington area.
1. Who this Privacy Policy applies to
This Privacy Policy applies to all West Kensington Man and Van customers, potential customers who request quotes, and individuals who interact with us in connection with our man and van, moving, and related services in the West Kensington area.
By engaging with our services, requesting a quote, or contacting us in relation to our services, you acknowledge that you have read and understood this Privacy Policy.
2. Personal data we collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The types of personal data we may collect include:
Identification and contact details: name, address, collection and delivery addresses, contact details such as city or area, and other basic contact details you choose to provide when making an enquiry or booking.
Service and booking information: details about the services you request, dates and times of moves, property access information provided by you, inventory details you choose to share, and special instructions for the move.
Communication data: information contained in communications you send to us, such as enquiries, feedback, complaints or other messages, including the date, time and content of those communications.
Payment and transaction information: information relating to payments and invoices such as transaction amounts, payment method used and billing details. We do not store full payment card details if you pay by card, as these are processed by secure payment processors.
Technical and usage data: limited technical information that may be collected when you visit our online pages, such as general device or browser information, basic analytics or logs, and how you interact with our content, where applicable.
3. How we collect your personal data
We collect personal data in the following ways:
Directly from you when you contact us by phone, online form, or in writing to request a quote, make a booking, or ask a question about our services.
During service delivery, when you provide additional instructions or details to help us carry out the move safely and efficiently.
From third party service providers that support our business operations, such as payment processors, where this is necessary to complete your booking and payment.
From basic analytics tools that help us understand how our digital content is used and to improve our services.
4. Lawful basis for processing your personal data
We only process personal data where we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following lawful bases:
Contract: to take steps at your request before entering into a contract, and to perform our contract with you when you book West Kensington Man and Van services. For example, we process your name, contact details and addresses to provide the moving service you have requested.
Legal obligation: to comply with legal obligations, such as record keeping, tax, accounting and responding to lawful requests from public authorities.
Legitimate interests: to pursue our legitimate business interests, provided that your interests and fundamental rights do not override these interests. This includes managing our relationship with you, improving our services, preventing fraud and protecting our rights and property.
Consent: where you have given us clear consent for a specific purpose, for example, where required for certain types of marketing communications. When processing is based on consent, you may withdraw your consent at any time.
5. How we use your personal data
We use your personal data for the following purposes:
To provide our services: including responding to your enquiries, preparing and providing quotes, confirming and managing bookings, planning and carrying out moves, and handling any follow up questions or issues.
To manage our relationship with you: such as communicating with you about your booking, responding to your feedback or complaints, and keeping a record of our interactions.
For business administration: including internal record keeping, invoicing, processing payments, accountancy, and audits.
To improve and develop our services: for example, analysing typical service requests, feedback and general usage information to enhance the quality, safety and efficiency of our services in the West Kensington area.
For security and fraud prevention: to protect our business, our staff, and our customers, and to detect and prevent misuse of our services.
6. Data retention and storage
We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected and to meet any legal, regulatory, tax, accounting or reporting requirements.
In general:
Basic booking and service information is kept for the duration of the customer relationship and for a period afterwards as required for tax and accounting purposes and to deal with any queries or disputes.
Communications, such as emails and enquiry records, are kept for a period that allows us to respond to your requests, manage our relationship with you and maintain business records.
Where we no longer need to retain personal data, we will securely delete, anonymise or otherwise remove it from our systems.
7. Data processors and third party recipients
We may share your personal data with selected third parties who act as data processors on our behalf. These processors are only permitted to use your personal data in accordance with our instructions and for the purposes described in this Privacy Policy.
Categories of processors and recipients may include:
Payment processing providers that handle transactions and secure payment authorisations.
Professional advisers such as accountants, where necessary for financial and legal compliance.
IT and systems support providers that host or maintain our technical infrastructure, business software or data storage.
Authorities and regulators where disclosure is required by law or necessary to protect our rights, the rights of our customers, or the safety of individuals.
We do not sell your personal data to third parties.
8. International transfers
Where we use service providers that are located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data is afforded an equivalent level of protection. This may include using countries that are subject to an adequacy decision or entering into contracts that contain standard data protection clauses approved by relevant authorities.
9. Data security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those who have a business need to know it and using secure methods for storing and transmitting data where reasonably possible.
10. Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions. Your rights include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you.
Right to rectification: you can request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, such as while we are assessing a request to rectify or erase data.
Right to data portability: in some cases, you may request that we provide your personal data in a structured, commonly used and machine readable format, and that we transmit it to another controller where technically feasible.
Right to object: you can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to withdraw consent: where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
11. Exercising your rights and complaints
If you wish to exercise any of your data protection rights in relation to West Kensington Man and Van, or if you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the normal contact methods you use when arranging our services.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our practices or applicable law. Where appropriate, we will take reasonable steps to notify customers of any significant changes. The updated version will apply from the date it is issued.
This Privacy Policy applies to all West Kensington Man and Van customers and service users in the West Kensington area and should be read together with any other terms and conditions that apply to the services you use.
