West Kensington Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which West Kensington Man And Van provides moving, transport, lifting, loading, unloading, and related logistics services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by the provisions below. These terms are intended to be clear, fair, and practical, so that both the customer and the man and van service understand their respective responsibilities before, during, and after the job.
The expression "we," "us," and "our" refers to West Kensington Man And Van. The expressions "you" and "customer" refer to the person, business, or organisation requesting the service. These terms apply to domestic and commercial removals, single-item transport, student moves, furniture deliveries, light haulage, and other agreed transport work. They should be read together with any written quotation, booking confirmation, job notes, or specific service instructions agreed before the job begins.
Nothing in these terms affects your statutory rights under UK consumer law where applicable. If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue to apply in full. We may update these terms from time to time, and the version in force at the time of booking will normally apply to your service unless otherwise agreed in writing.
1. Booking Process
A booking for a West Kensington man and van service is only confirmed once we have accepted your request and, where required, received the agreed deposit, prepayment, or written confirmation. A quotation may be based on information provided by you regarding the size, weight, access conditions, item count, distance, parking, stairs, and any special handling requirements. If the information supplied is incomplete or inaccurate, the quotation may be revised before or during the job.
When booking, you must provide truthful and complete information about the items to be moved, collection and delivery addresses, floor levels, lift availability, parking restrictions, time limits, and any items requiring dismantling or reassembly. You should also tell us about fragile goods, valuables, antiques, awkward access, and any items that may require additional manpower or equipment. A removals booking depends on accurate details, and failure to provide them may lead to delays, extra charges, or refusal to carry out the service if safe completion is not reasonably possible.
We reserve the right to decline or cancel a booking if the job is unsafe, illegal, materially different from the description given, or likely to exceed the capability of the vehicle, equipment, or personnel allocated. Any arrival time provided is an estimated time window unless a guaranteed slot has been expressly agreed in writing. Traffic, weather, access problems, and earlier delays may affect schedules. We will aim to communicate significant changes promptly and professionally.
2. Scope of Service
Our services may include loading, carrying, transporting, unloading, and placing items in the agreed location, as well as reasonable assistance with dismantling and reassembly where this has been confirmed in advance. Unless expressly stated, our service does not include specialist packing, electrical disconnection, plumbing work, gas work, wall mounting, or the movement of hazardous, prohibited, or unlawful goods. The man with a van hire service is designed for efficient transport support rather than specialist trade installation.
We will use reasonable care and skill in performing the service. However, some items require specialist handling, especially high-value, fragile, heavy, or oversized goods. You are responsible for informing us in advance of any item that needs particular attention. If we consider an item too risky to move safely without additional protection, staff, equipment, or preparation, we may refuse the item or apply a revised charge to reflect the added work and risk.
We may ask you to be present, or to appoint an authorised representative, at collection and delivery to confirm instructions, check items, and sign or approve completion where needed. If no one is available at either end, we may leave items only if doing so is safe and expressly authorised. Any specific request to place items in a certain room, floor, or location must be physically possible and safe for our team to carry out.
3. Payments and Charges
Prices are normally based on the information you provide and may be quoted as an hourly rate, fixed price, minimum charge, or a combination of these methods. Any quotation is subject to change if the actual job differs from the original description, if waiting time occurs, if access is more difficult than stated, or if additional services are required. The customer agrees to pay all charges arising from the agreed job, including extra labour, waiting, congestion-related delays, tolls, parking costs, storage, or waste disposal fees where applicable and pre-approved or reasonably necessary.
Unless otherwise agreed, payment is due on completion of the service and must be made using the payment method specified in the booking confirmation or invoice. We may require a deposit or full prepayment for certain bookings, particularly for high-demand dates, longer journeys, or jobs involving significant planning or resources. If a deposit has been paid, it may be non-refundable in whole or part in accordance with the cancellation terms below.
If payment is not made when due, we reserve the right to charge interest and recover reasonable costs incurred in seeking payment, to the extent permitted by law. We may also suspend or refuse further services until outstanding balances are settled. Ownership of any goods we supply, if any, remains with us until full payment is received. Where a company or business customer books the service, the person making the booking confirms they have authority to do so and will be responsible for payment unless otherwise agreed in writing.
4. Cancellations, Amendments, and Waiting Time
If you need to cancel or amend your booking, you should notify us as early as possible. Cancellations made within a reasonable period before the scheduled time may be eligible for a partial refund or reduced charge, depending on the amount of notice given, the resources already allocated, and any non-recoverable costs we have incurred. Cancellations made at short notice may result in a cancellation fee, particularly where the vehicle, crew, or equipment has already been reserved.
If you are not ready when we arrive, or if access is delayed because keys, parking, lift access, or building permission is unavailable, waiting time may be charged at the agreed hourly rate or part thereof. If the delay becomes excessive, we may leave and treat the booking as cancelled by you, with appropriate charges applied. Where a job is postponed by the customer and we are unable to rebook the same slot, any deposit may be retained against administration and lost opportunity costs, subject always to applicable law.
We may cancel or reschedule a booking if circumstances beyond our reasonable control make performance unsafe, unlawful, or impractical. This includes severe weather, road closures, vehicle breakdown, staff illness, accidents, or issues with access that prevent completion. In such circumstances, we will use reasonable efforts to arrange an alternative time, but we shall not be liable for losses arising from delay or rescheduling beyond the limits set out in these terms.
5. Customer Responsibilities
You are responsible for ensuring that the items to be moved are ready for transport, adequately packed where required, and properly labelled if you want them delivered to specific rooms or locations. If you choose to pack your own goods, you accept responsibility for packaging adequacy, internal protection, and the suitability of boxes or containers. We do not accept responsibility for damage caused by poor packing, unsuitable containers, or hidden defects in items that were not reasonably visible before handling.
You must ensure that there is lawful and practical access for loading and unloading. This includes arranging parking permissions where needed, informing building management if required, securing any necessary permits, and making sure that routes are clear of obstacles. You must also make us aware of any structural limitations, narrow stairways, low ceilings, lift restrictions, or access controls that might affect the service. Failure to do so may cause extra charges, delays, or refusal to proceed if safety is compromised.
You should remove or secure loose items, shut drawers, drain appliances where applicable, and disconnect services only where it is safe and within your competence to do so. For safety reasons, we may decline to move items that are visibly unstable, contaminated, leaking, infested, or likely to cause damage or injury. If you ask us to move such an item, we may refuse without liability and may still charge for time already spent attending the booking.
6. Liability and Limitations
We will take reasonable care of your goods while they are in our possession, but our liability is limited to losses caused by our proven negligence or breach of contract. We are not liable for indirect or consequential loss, loss of profit, loss of business, emotional distress, or any loss arising from information that was inaccurate, incomplete, or misleading. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.
Damage claims must be reported as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You should provide supporting details, photographs, and a clear description of the alleged loss or damage. We may request the opportunity to inspect the item or the location before repair or disposal takes place. If an item is damaged because of pre-existing weakness, wear and tear, hidden defect, or unsuitable packaging, we will not be responsible for that damage.
Our liability for any proven loss or damage shall, to the extent permitted by law, be limited to the lesser of the repair cost, replacement cost, or the value of the affected item, subject to any applicable insurance arrangements and the facts of the case. Where an item is extremely valuable, unique, or irreplaceable, you must tell us in advance and consider arranging specialist insurance. We do not automatically insure goods beyond the level required by law and any express agreement made with you.
7. Waste Regulations and Prohibited Items
Where our service includes the removal or disposal of unwanted items, you agree that all waste will be handled in accordance with applicable UK waste regulations, including duty of care requirements and any rules relating to controlled, recyclable, or restricted materials. We may require you to declare the nature of the waste before collection. You must not present prohibited, hazardous, or illegally disposed items without our prior written consent and proper arrangement for lawful handling.
It is your responsibility to ensure that any waste handed over to us is accurately described and separated where necessary. Items such as chemicals, asbestos, oils, medical waste, gas bottles, batteries, paints, electrical waste, and other regulated materials may require specialist handling or may be refused entirely. If such items are discovered after the booking begins, we may stop work, remove only the permitted waste, and charge additional time and disposal costs where lawful and appropriate.
We reserve the right to refuse waste that cannot be lawfully transported or processed, or where the paperwork, classification, or condition of the waste does not comply with the relevant regulations. If the customer misrepresents waste as general rubbish or household items, the customer will remain fully responsible for any fines, penalties, clean-up costs, or third-party claims arising from that misrepresentation, subject to any rights we may have under law.
8. Insurance, Risk, and Title
Risk in the goods passes to you when the service ends and the items are delivered, subject to any applicable legal requirements. If you ask us to leave items unattended, you accept the associated risk once we have followed your instructions. If we are holding items temporarily because of access issues or a delayed delivery, risk remains governed by the circumstances and any express arrangement made with you. You should check your own insurance cover for goods in transit, especially for high-value possessions.
Unless otherwise agreed, title to your goods remains with you at all times. If we supply packing materials, protective covers, or other consumables, these remain our property until paid for in full where applicable. Any storage, holding, or redelivery arrangement is temporary and does not create a bailment beyond the agreed job unless specifically documented. We are not responsible for inherent defects, pre-existing damage, or deterioration caused by age or condition of the goods.
If a claim is made, you agree to cooperate reasonably with any request for information, photographs, invoices, or evidence relevant to the assessment of liability. We may refer the matter to our insurer or advisers where appropriate. Any settlement offered may be made without admission of liability and may be conditional on the claimant returning damaged goods or making them available for inspection if reasonably requested.
9. Force Majeure
We shall not be liable for any failure or delay in performing our obligations if such failure or delay is caused by events beyond our reasonable control. These may include, without limitation, extreme weather, fire, flood, strike action, civil disturbance, act of terrorism, government action, epidemic, accident, road traffic disruption, or vehicle failure. In these circumstances, our obligations will be suspended for the period of the event, and we will use reasonable efforts to resume the service as soon as practicable.
If a force majeure event makes completion impossible or unsafe, either party may be entitled to cancel the affected booking without further liability except for payment for services already performed or costs already incurred. We will always try to communicate clearly and act fairly, but we cannot guarantee performance where events outside our control prevent it. Customers are encouraged to make flexible arrangements where possible for time-sensitive moves.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or connected with the service, the booking process, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules require otherwise. If a dispute cannot be resolved informally, both parties agree to act reasonably and in good faith before commencing formal proceedings.
By using the West Kensington Man And Van service, you confirm that you have read, understood, and accepted these Terms and Conditions. They are designed to support a professional man and van hire experience, with clear expectations for pricing, responsibility, safety, and lawful disposal. We recommend that customers keep a copy of the booking details and these terms for their records.